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Energy & Utilities

Vineyard Hotel Bill Dispute

Augos meters have been installed and in use at the Vineyard Hotel for over four years. As the hotel has a clear vision for energy efficiency and strives to be environmentally conscious (of which more can be read here), accurate utility measurement allows the Vineyard Hotel to monitor not only their consumption but ways in which they are constantly able to improve. The hotel compares monthly utility bills with Augos data in order to make sure all data is as accurate as possible for reporting and energy management purposes.

Initially, the council billing matched very well with Augos data. However, in April 2012 the Vineyard Hotel noticed that there was a significant change in the council demand (kVA) readings that was not reflected in the Augos readings. The council investigated their own meter – and after subsequent correction, the readings again matched with those of Augos.

Says Chris van Zyl, the Group Environmental Manager and Horticulturist at the Vineyard Hotel, “The accurate reporting of Augos allowed us to keep the council readings in check – something we would not have been able to compare otherwise. When the Augos reporting system alerted us to inaccuracies in the Council’s reporting and several incorrect council bills – we were able to reverse the unnecessary charges with the help of Augos, the Council engineers and the available meter data Augos provided.”