Financial Accuracy: How Augos Identified and Corrected a 57% Underbill
This case study on utility underbilling risk management shows how Augos protected a 24/7 retail site from a significant future liability. Our analysis revealed that a utility meter being offline had caused a 57% underbill. We provided the evidence to correct the issue, ensuring accurate billing and preventing a large, unexpected back-bill.
The Challenge: A Hidden Financial Liability
For a 24/7 retail operation, accurate billing is essential for predictable financial planning. An investigation was launched to ensure their bills from the local utility were correct.
The risk in these situations is not just overbilling, but also underbilling, which can lead to large, unexpected retrospective charges from the utility provider.
The Augos Solution: A Meticulous Investigation
Our team used the Augos platform and our Bill Verification service to analyse the site's consumption data against the invoices from the utility.
The data immediately showed a significant mismatch. Our investigation revealed that the utility's meter had been offline for a portion of the reading cycle, meaning a large amount of consumption had not been recorded.
The Result: Proactive Correction and Risk Aversion
Our analysis quantified the issue as a 57% underbill. We provided this clear evidence to the client and the utility. As a result, the issue was resolved, and the utility corrected its billing process.
By proactively identifying and rectifying the underbilling, Augos protected the business from the risk of a large, sudden back-bill in the future, ensuring accurate and predictable financial planning.
57% Underbilling Corrected
For a 24/7 retail site, our investigation found an offline utility meter had caused a 57% underbill. We provided the evidence to correct the issue, protecting our client from a future liability.
Key Takeaways
Underbilling poses significant future financial risk through retrospective charges
Proactive verification identifies meter faults before they become liabilities
Early correction ensures accurate billing and predictable financial planning