Can you help with historical billing errors?

Yes. A key part of our process is a historical audit, often going back as far as 36 months, to identify the full financial scope of a recurring overcharge. This ensures we can work to maximise your total cost recovery.

What is an 'evidence pack'?

The evidence pack is a comprehensive report that forms the foundation of your dispute. It typically contains your independently measured consumption data, the correct tariff application, a side-by-side comparison with the incorrect bill, and a clear, auditable calculation of the financial discrepancy.

Is this only available as part of a Managed Service?

While Billing Dispute Support is an integral part of our Managed Bill Verification service, it can also be engaged as a standalone service. If you have identified a significant discrepancy and require expert assistance to resolve it, our team is here to help.

Expert Utility Billing Dispute Support

Billing Dispute Support is a specialised service where Augos experts help you challenge and resolve billing discrepancies with your utility provider. We provide the detailed data, documentation, and expert backing required to build a robust case, manage negotiations, and secure a fair resolution. Contact us to build your case and recover overcharges.

Our Expertise in Dispute Management

Our service levels the playing field in complex utility negotiations. We conduct a full 36-month historical audit to identify the full financial scope of any recurring overcharge, ensuring we can maximise your total cost recovery. Our deep understanding of NERSA regulations and utility billing practices ensures every claim we build is robust, defensible, and professionally managed.

Don't Let Overcharges Go Unchallenged

Identifying a billing error is only the first step. Successfully challenging a large utility provider requires time, expertise, and indisputable evidence. Unresolved disputes can tie up significant capital, create compliance risks, and even damage supplier relationships. Our Billing Dispute Support service ensures your case is data-driven, professionally managed, and resolved as quickly as possible.

Our Data-Driven Dispute Resolution Process

Case Compilation

We begin by using your verified, independently measured consumption data and our advanced tariff models to compile a detailed evidence pack that clearly proves the discrepancy.

Claim Submission

We assist you in formally submitting the claim and the complete evidence pack to your utility provider, ensuring it meets their specific requirements.

Expert Negotiation

Our team of energy experts assists with the entire negotiation process, communicating with the utility on your behalf to articulate the case and drive towards a swift and fair resolution.

Resolution & Recovery

We track the dispute through to its conclusion, verifying that any agreed-upon credits, refunds, or corrective actions are properly applied to your account.

The Augos Advantage in a Dispute

Indisputable Evidence

A successful dispute is won with data. We replace anecdotal evidence and complex spreadsheets with a clear, independently verified record of your actual consumption, making your claim difficult to refute.

Specialist Expertise

Our team lives and breathes utility tariffs and billing regulations. We understand the common points of failure, the language utilities speak, and the most effective way to navigate their dispute processes.

Faster Resolution

Managing a dispute internally can drag on for months. Our dedicated focus and expertise help to accelerate the process, unlocking your tied-up capital and allowing your team to focus on their core responsibilities.

Build Your Case Today

Don't let utilities keep what is rightfully yours. Arm your business with the data and expertise needed to challenge billing errors and win.